Free Shipping Promotion
At the moment, we are offering free shipping on most products to the lower 48 states in the U.S. No minimum order required!
We offer "Curb-side" Pickup shipping. This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order.
If you would like an order shipped to anywhere else in the world, please email us at sales@extrailauto.com, and we will gladly work something out with you!
ExtrailAuto reserves the right to cancel this offer at anytime.
Fulfillment by Brand Partners
Some of our items are fulfilled directly by our brand partners via Shopify Collective. Shipping times, packaging, and inventory availability may vary by partner. All communication, support, and returns should still go through ExTrailAuto to ensure quality service.
Links to individual brands shipping and return policies are at the bottom of the page
Order Confirmation:
After you place your order, you will receive a confirmation email. This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.
If your item happens to be on backorder or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.
Order Shipment:
Your order will ship within the lead time we have posted on the product page (if available). We will email you tracking information within 24 hours of your order leaving the warehouse.
If you do not receive tracking information from us by 3 days after the lead time posted on the product page has elapsed, feel free to follow up with us at sales@extrailauto.com.
ExtrailAuto will use their best efforts to manufacture, staff and service to meet the scheduled delivery date(s). However, ExtrailAuto reserve their right to extend the delivery date/time if manufacturer is unable to perform or its subcontractors or suppliers fail to perform on time due to illness, supply shortages, or governmental restraints on business, travel, and/or assembly. In the event of such a suspension/delay, ExtrailAuto shall not be in default for failure to perform and shall not be liable for loss, damage, detention, or delay.
Large items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Some orders may require 2 to 15 weeks depending on the item.
Notice: Couriers may experience volumes that exceed capacity.
Shipments may show delays between our shipment confirmation and their acceptance scan as they work through the volume.
We appreciate your patience and in waiting for the website tracking update. We do not have access into their systems.
We also anticipate delays during the holiday shipping period and ask that you please consider the above factors when planning your holiday shopping.
Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products. For example, bumpers delivery at residential address without a forklift will add additional shipping charges.
If an item requires additional shipping and handling charges, we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.
No returns on made-to-order goods. No returns on custom features, NO EXCEPTIONS.
If a product is delivered incorrectly, it is the recipients responsibility to notify ExtrailAuto within 48 hours. ExtrailAuto is not responsible for incorrect or damaged packages and shipments 48 hours after they have been received.
International Orders:
All international Orders (except Canada) require special processing. When you are entering an International Order, please complete all the necessary information. We will get a shipping quote from one of our International carriers. We will contact you with the final charges for approval.
The order will not be shipped or charged unless it is confirmed by you. Please note: You will be responsible for any applicable taxes and/or duties that will need to be paid upon delivery.
Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes.
You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call for assistance, otherwise, enter the shipping address provided by your US-based freight forwarder.
Damages:
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. Also, please take photos to document of the damaged parts of the product on arrival.
If your product is defective or sustains damage during shipping, please contact us at sales@extrailauto.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please contact ExtrailAuto for further assistance with the damaged shipment.
Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and ExtrailAuto cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.
If you authorize the freight company to leave freight without a signature, ExtrailAuto cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, ExtrailAuto cannot be held liable for any damages or missing pieces for accepted via signature delivery.
The brands we carry have specific shipping policies, please see links below.
Brands Shipping Policies