Shipping Policy

Free Shipping

We currently offer free shipping on selected products to the lower 48 U.S. states, with no minimum order required. ExtrailAuto reserves the right to change or cancel this offer at any time.

Shipping to Alaska, Hawaii, and U.S. territories is available by quote only. For shipping anywhere else in the world, see International Orders below or email us at sales@extrailauto.com.

Delivery Times

Total delivery time is the processing or build time plus the shipping time.

In-stock items: ship within the lead time listed on the product page.
Build-to-order items: typically take 4–6 weeks to build before they ship, unless a different lead time is listed on the product page.
Shipping time: once shipped, most orders arrive within 5–7 business days.

Processing and build times are counted in business days and weeks and do not include weekends or U.S. holidays. Lead times are estimates provided by our manufacturers and suppliers, not guarantees.

Curbside Delivery

All orders are shipped with curbside delivery. The carrier delivers to the curb or the end of the driveway. Carriers do not bring items into your home or garage, and freight drivers do not unload items for you.

Order Confirmation

After you place your order, you will receive a confirmation email. This means we have received your order in our system. We then contact our suppliers to confirm the item is in stock and ready for shipment.

If your item is on backorder or otherwise unavailable, we will let you know by email. Once your item(s) are available, we will ship the order. Cancellations of backordered items follow our Returns & Refunds Policy.

Tracking

We will email you tracking information within 24 hours of your order leaving the warehouse. If you have not received tracking information 3 business days after the posted lead time has passed, please contact us at sales@extrailauto.com.

Carriers may experience high volumes, especially during the holiday season. Tracking may not update between our shipment confirmation and the carrier's first scan. We do not have access to carrier systems and appreciate your patience.

Split Shipments and Brand Partners

Orders with more than one item may ship in separate packages, from different warehouses, with separate tracking numbers and arrival dates.

Some items are fulfilled directly by our brand partners via Shopify Collective. Shipping times, packaging, and inventory availability may vary by partner. All communication, support, and returns must still go through ExtrailAuto. Links to each brand's shipping and return policy are at the bottom of this page.

Large Items and Freight Delivery

Large items may ship via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight (LTL). Some large or heavy items carry additional shipping and handling charges. For example, bumper delivery to a residential address without a forklift adds extra charges. Any additional charges are clearly marked on the product page, and in most cases are a flat rate.

For Truck Freight deliveries:

The carrier will contact you to schedule a delivery appointment. Someone must be present to inspect and sign for the delivery.
You must have help or equipment available to unload the shipment.
Residential delivery and liftgate service may carry additional fees.
Redelivery, storage, and liftgate fees caused by a missed appointment, an inaccessible address, or a refused undamaged shipment are billed to the customer at carrier cost.

Shipping Address

You are responsible for providing a complete and correct shipping address. Address correction or reroute fees charged by the carrier are billed to the customer. We cannot guarantee address changes once an order has shipped. Freight and oversized items cannot be shipped to PO boxes or APO/FPO addresses.

Lost and Stolen Packages

Once tracking shows a package as delivered, ExtrailAuto is not responsible for lost or stolen packages. If you would like signature-required delivery, please email us before your order ships. Packages that have not arrived must be reported within 7 days of the expected delivery date.

Delays

ExtrailAuto will make every reasonable effort to meet estimated delivery dates. However, delays caused by manufacturers, suppliers, subcontractors, or carriers, including supply shortages, illness, weather, or governmental restrictions, are outside our control. In such cases, ExtrailAuto may extend the delivery date, shall not be in default, and shall not be liable for loss, damage, detention, or delay.

Damages, Shortages and Incorrect Items

ALL SHIPMENTS MUST BE INSPECTED AT THE TIME OF DELIVERY.

Note any damage or missing pieces on the delivery receipt or Bill of Lading before signing, and take photos of the item, packaging, and shipping label.
Refuse a shipment only if the item is clearly destroyed. If possible, contact us before refusing.
Report all damage, shortages, and incorrect items to sales@extrailauto.com within 48 hours of delivery, with photos. ExtrailAuto is not responsible for claims reported after 48 hours.
Keep all original packaging and packing materials until the claim is resolved, so the carrier can inspect them.
For Truck Freight deliveries, also contact the freight carrier at the phone number on the carrier's bill, then contact ExtrailAuto for further assistance.

Please note:

Signing for a delivery without noting damage, or without noting that you could not inspect it, confirms that you received the shipment in good condition. ExtrailAuto cannot be held liable for damage or missing pieces in that case.
Leaving a note or instructions for the driver is the same as signing for the shipment in good condition.
If you authorize the carrier to leave a shipment without a signature, ExtrailAuto cannot be held liable for damage or missing pieces.

Returns

No returns on made-to-order or custom items. NO EXCEPTIONS. For all other returns, see our Returns & Refunds Policy.

International Orders

All international orders (except Canada) require special processing. Please complete all required information when placing your order. We will obtain a shipping quote from one of our international carriers and contact you with the final charges for approval. The order will not be shipped or charged until you confirm. You are responsible for all applicable taxes, duties, and import fees due on delivery. International orders cannot be returned unless the item arrives damaged and is reported within 48 hours.

Canadian Orders: We do not ship directly to Canada, but we will ship to a U.S.-based freight forwarder of your choice. Please contact the freight forwarder first to understand their shipping and receiving process, then enter their address at checkout. You are responsible for all duties and tariffs on Canadian shipments and for coordinating delivery to the final destination. Once an order is delivered to your freight forwarder, ExtrailAuto's responsibility for the shipment ends.