Tuwa Pro Shipping, Return & Refund Policy

FREE SHIPPING TO CONTINENTAL US.

Handling Time: Orders placed before 2pm EST on stocked items are shipped the same business day. Any orders placed after 2pm EST will ship the next business day. If for any reason one of our items are out of stock, we will contact you as soon as possible by email. We ship year round with the exception of the following federal holidays if they land on a weekday: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year's Day.

Shipping Cost/Method: We provide free shipping anywhere in the contiguous U.S. with FedEx Ground with the exception of P.O. boxes. If you live in Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories shipping prices can vary. Please Note: Taxes and import fees may apply, and are solely the responsibility of the buyer.

Shipping & Delivery Time: All orders are shipped via FedEx ground from Longwood, Florida. Once your order ships, you will be provided with a tracking number. We cannot guarantee the delivery time frame provided by FedEx, however we can provide you an approximate guideline for shipping with FedEx Ground:

Florida/ Georgia 1-2 business days,
Southeaster U.S.A. in 2-3 business days
Northeaster and Central U.S.A in 3-4 business days
Western U.S.A. (North & South) in 4-5 business days.
For territories outside of the contiguous U.S. it will likely take approximately 45 business days.

RETURNS

You may return your item for a refund or exchange within 30 days of the delivery date. Product must be purchased from TUWA Pro®️. If you purchased from an authorized seller of our product please contact them for your return or exchange.

All merchandise being returned to TUWA PRO®️ must be pre-approved by TUWA PRO®️ you must contact us (customerservice@tuwapro.com) so we may provide you with a TUWA PRO®️ Return Authorization Number (TPRA#) All returns must include the TUWA PRO®️ Return Authorization Number (TPRA#) on the package or your returned package might be rejected by our return center.

Customers are responsible for all return shipping costs and exchanges and a 30% restocking fee, restocking fee may not be attributed to warranted defects or mis-shipment on the part of TUWA Pro®️.

If you return your item without the TUWA PRO®️ Return Authorization Number (TPRA#), your refund or exchange will NOT be processed. We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, TUWA Pro®️ Return Authorization Number (TPRA#) or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the part of the product damaged or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.

ALL SALES MADE TO ANYWHERE OUTSIDE OF CONTINENTAL USA ARE FINAL.

WARRANTY

Tuwa Pro will warranty all products offering a Limited Lifetime warranty on manufacturing defects, additionally we offer a 3-year paint warranty.

Bed Rack Systems must be installed in accordance with Tuwa Pro installation guide. The Limited Lifetime Warranty is effective for as long as the original retail purchaser owns the product and the warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.

Damage to our products caused either by accidents, fire, vandalism, negligence, any type of modifications to the products, mis-installation, or mis-use is not covered by this warranty.

If you have a warranty claim, contact ExtrailAuto.