Roof Top Tents Shipping & Returns
Shipping is Free for your Overland Vehicle Systems Roof Top Tent via common carrier. Please note that you will be required to be present at the time of the delivery of your Roof Top Tent. Carrier will call to set up a delivery time and the estimated delivery time will be approximately 1 – 2 weeks after the carrier picks up your Roof Top Tent order from Overland Vehicle Systems.
Steps to Expect
- The delivery company will call you to schedule a delivery appointment.
- The delivery of your Roof Top Tent will be made at the curb at the end of your driveway.
Arrival Day of Your Roof Top Tent
- We recommend you inspect your Overland Vehicle Systems Roof Top Tent prior to the delivery drivers departure.
- If the Roof Top Tent appears to be damaged, please note the damage on the freight bill as this will aid in the replacement/return process of your Roof Top Tent refused delivery.
- Please understand it is not the driver’s responsibility to bring the Roof Top Tent into your garage, house, backyard or anywhere closer to your house from the curb.
- Additionally, the driver will not assist in the unpacking or set up of your Roof Top Tent.
Delivery of Roof Top Tents are not available to Alaska, Hawaii, or Puerto Rio.
Shipping
We offer standard free shipping everyday on U.S. orders over $45* when shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders. Orders under $45 ship for only $4.95 to most destinations within the contiguous United States (excluding Hawaii and Alaska).
* Sales tax and charitable donations are excluded from the subtotal for purposes of this offer.
Most orders ship within 1-2 business days, unless otherwise stated on the product page under the Shipping or Returns tab. Your final shipping cost and estimated delivery time frame will be available to you during checkout.
Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.
Please note, some items may require a longer ship-out and/or delivery time frame. These items are included in our Shipping & Delivery Exceptions chart.
Returns
You can initiate a return for most new and unused items within 30 days of delivery for a refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery). We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. If you initiate a return after 30 days, we may issue a partial refund* depending on elapsed time and condition of merchandise.
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Products Returned After 30 days
- Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery
- We may reduce the refund based on the condition of the merchandise
- We may also deduct the original and return shipping charges from your refund
- If we send you a replacement item, we must receive the original item at our warehouse within 30 days your return initiation. Otherwise, we will charge you full price for the replacement item