Rival Shipping, Return & Policy

Purchase Policy

• Pre-Delivery Inspection: All products are inspected before shipment.

• Shipping Damage:

  • Customers must inspect items upon delivery.

  • If damage is found, note it on the Bill of Lading before signing and take photos.

  • Notify Rival 4x4 USA within 24 hours at sales@extrailauto.com.

  • Failure to report damage promptly may void the claim.

• Missing Items:

  • Any missing parts must be reported within 5 days of receipt.

• Lead Times:

  • Shipping times are estimates; lead times may vary depending on the product.

  • Delays may occur due to logistics or supplier issues.

• Shipping Locations:

  • Only ships to the contiguous United States (no Hawaii, Alaska, or international).

• Order Cancellations:

  • Must be requested before the order ships.

  • A 10% cancellation fee may apply.

  • No cancellations on custom or special-order items once processed.

Return & Exchange Policy

• Return Eligibility:

  • Returns are accepted within 30 days of delivery.

  • Items must be new, unused, and in original packaging.

• Restocking Fee:

  • A 20% restocking fee applies to all returns.

• Non-Returnable Items:

  • Installed, damaged, modified, or custom-order items are not eligible for return.

• Return Process:

  • Customers must email sales@extrailauto.com for a Return Authorization Number.

  • Returns without an RA# will be refused.

  • Customer is responsible for return shipping costs.

• Refund Processing:

  • Refunds are issued after inspection and approval.

  • Original shipping charges are non-refundable.

Damaged or Defective Items

• Initial Responsibility:

  • Customer must inspect items at the time of delivery.

  • If damage or defect is suspected, contact ExtrailAuto within 24 hours.

• Documentation:

  • Must provide photos and description of damage or defect.

• Resolution Options:

  • Depending on the case, Rival 4x4 USA may offer replacement parts, full replacement, or store credit.