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Trusted Gear for Serious Off-Roaders!
Trusted Gear for Serious Off-Roaders!

Expedition One Shipping, Return & Policy

Shipping Policy

  • Fees: Freight and insurance are added to the invoice. Special packing/handling may incur additional charges.

  • Additional Costs: Delivery to hard-to-reach areas (e.g., apartments, military bases) may result in extra charges.

  • Failed Deliveries: Customer is responsible for fees from failed attempts, incorrect address, or re-routing.

  • International Orders:

    • Customs/import duties are the customer’s responsibility.

    • Expedition One is not liable for damages from improper international shipping practices.

Return Policy

  • Authorization Required: All returns must be authorized via an RMA (Return Merchandise Authorization).

  • Time Frame: Must be requested within 30 days of receiving the product.

  • Condition: Only new, uninstalled items are eligible for return.

  • Restocking Fee: A 20% or $40 (whichever is greater) restocking fee applies.

  • Ineligible Items: Custom, limited, or special-run products are not returnable.

  • Damaged or Incorrect Items:

    • Must be reported within 5 business days.

    • Digital photos are required.

    • Buyer pays shipping for returns.

 Refund Policy

  • Refunds may be issued after return and inspection of the product.

  • The refund will be processed to the original billing party only.

  • Credit is not given for damaged or used items.

  • For powder coat defect claims (if warranty was purchased):

    • Either re-coat the returned product or refund the warranty cost + powder coat fee.

Warranty Policy

1. Limited Lifetime Warranty

  • Applies to: Bumpers, rocker guards, and steel products.

  • Coverage: Material and workmanship defects.

  • Eligibility: Original purchaser, with proof of purchase.

  • Exclusions: Misuse, improper installation, competition/racing use, exposure to elements, altered parts, and use of non-Expedition One components.

2. Powder Coat Warranty

  • Standard: 30-day warranty for defects in workmanship.

  • Extended Warranty (if purchased): One year coverage, with option for re-coat or refund of powder coat service + warranty fee.

3. Other Products

  • One-year warranty: Geri fuel/water containers, washer fluid kits, plastics, aluminum products.

  • Exclusions: Shipping damage, improper installation, normal wear items like bushings, bearings, joints.

4. Warranty Process

  • Documentation Required: Photos, description, proof of purchase.

  • Return Shipping: Customer pays shipping for warranty claims.

  • Resolution: Repair, replacement, or refund at Expedition One’s discretion.