While we fully stand by every product that we sell, we understand that
sometimes you might change your mind or realize the product you
ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days
after receipt of your order, please email us at sales@extrailauto.com with your
order number and we will provide detailed instructions on how to
process the return.
Please note, you as the customer will be responsible for paying the
return shipping costs of the item(s) in your order. Furthermore a restocking fee of 20% will be charged.
Once your return item(s) have been received and inspected at our
warehouse(s), we will send you an email notification that we have
processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the
item(s) must arrive back to our distribution center in "Like New" condition
and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual
signs of wear.
If items are returned with visual signs of wear, or have any issues due to
use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at sales@extrailauto.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
When the Freight Carrier (UPS, Fedex, LTL) causes damage to the package that is visible upon delivery, please contact us as soon as possible at sales@extrailauto.com. We will work with you directly to make it right. Since we have a limited amount of time to file a claim with our carrier, it’s imperative that you reach out to our customer service within 7 days of the package being delivered. The delivery date is defined by the date shown on the tracking history provided by the carrier. Please do not reject the package.
If you see damage before opening:
Email sales@extrailauto.com requesting a return authorization.
• Provide the order number and a description of the issue.
• Provide pictures showing any damage to the outside of the box before opening.
• Provide pictures showing any damage to the product while/after opening. The more the better!!
• Provide a picture of the freight label including the tracking number (UPS/FedEx).
Remember to keep all the original packaging for any items that need to
be returned. All returns need to be authorized by our customer service
department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon
as possible. Items that become damaged after use are non-refundable
unless specified under warranty.
Change Of Mind Return/INCORRECTLY ORDERED/NO LONGER NEEDED:
Any returns due to change of mind must be made within 14 days from the date of purchase.
▪ Do not return any products without prior approval as they will be rejected.
▪ Shipping charges are non-refundable and a restocking fee 20% will be taken from the refund/credit amount.
▪ Customers may ship the item back at their own expense. Please note that we encourage you to purchase shipping insurance since we will not accept products that are returned damaged in freight.
Cancellations
If you would like to cancel an order, please email or call our customer
service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 14 Day return
policy and will be subject to return shipping costs and a restocking fee of 20%.
Other Return Policy Notes:
If a certain vendor or product does not support the return policy stated
above, this will be noted in the product descriptions or in the product-
specific return information.
Products that are specified as certified pre-owned or used are ineligible
for a return
Extrailauto only sells to purchasers who intend to use the
item(s) for the duration of its economic life. Orders purchased for the
specific purpose of a "one time use or temporary use" are not eligible for
return under any circumstances. This includes but is not limited to;
orders intended for use in a trade show or a conference venue, orders
that are purchased by promotional companies, and orders that are
purchased by trade show facilitators.